The Pet Chalet - Naturally Good Pet Food & Supplies for Dogs & Cats

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Frequently Asked Questions

How do I change my pets food safely?

1. First wait until you have approximately 8 days worth of the old food remaining.

2. Then mix 2/3 of the old food to 1/3 of the new food for the first 4 days.

3. Then mix 1/2 of the old food to 1/2 of the new food for the next 4 days.

4. On the ninth day and forward all new food. Dogs and cats can have very sensitive digestive tracks, so they are susceptible to diarrhea and vomiting if you change their food too quickly.

Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.

Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart.However, final shipping costs will be displayed on the Invoice you see before confirming your order.

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